Debra Paul – Delivering service, co-creating value [EN]

Speaker: Debra Paul

Language: English


This presentation considers the relevance of approaches such as service thinking and design thinking, and discusses their application within a business improvement context. The session explores the concept of ‘value’ to clarify the essence of this term and the due diligence needed to achieve value. Key takeaways are:

  • The insights gained by thinking approaches
  • The essence of a service view
  • The value philosophy
  • The application of design thinking within a service context



Apr 13 2021


15:00 - 16:00