Dave Wynn – Key features and benefits of TickITplus [EN]
Speaker: Dave Wynn
All ISO standards are flat, i.e. they do not offer the ability to assess process maturity, which is a key component of measuring process improvement, which is a requirement of all management standards. Process maturity principles have been around for some considerable time with concepts being developed by Deming in the 50’s through schemes and models evolving in the early 80’s such as SPICE and CMM to standards like ISO 15504 for maturity models and assessments in the 90’s. Many organisations strive towards ISO 9001 as a requirement of contracts and/or through internal desires to standardise and improve their processes, improvements are typically seen through increase in business performance, the changes in process characteristics are rarely measured, known and reported. TickITplus aims to combine the benefits realised from the ISO standards with the value obtained by understanding the level of process maturity. Understanding the maturity of a process allows prioritised and focused improvements to be identified where low maturity processes are adversely affecting the overall set of business processes. TickITplus has been designed to incorporate some unique concepts on process management based on many years of the successful use of the TickIT scheme and modern thinking in the how management system aim to benefit business performance. This talk provides an overview of TickITplus scheme, what it is, how it has been designed and the benefits that organisations can expect to achieve by adopting it.